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How to follow up on an unpaid invoice

Most invoices get paid as soon as the client has one easy action to take. The goal of your follow up is simple: send a short email that includes the invoice link so they can pay right away.

Last updated January 2026

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Answer first

Follow up with a short email that includes the invoice link and a clear next step. Keep the message polite, assume they missed it, and make it easy to pay in one click through Stripe.

Step by step checklist

  1. 1
    Confirm the invoice details
    Check the invoice due date, amount, and status. Make sure the client email is correct.
  2. 2
    Use a simple subject line
    Examples: Invoice reminder, Quick reminder about your invoice, Invoice due today.
  3. 3
    Send a short message with the payment link
    Include the invoice link so they can pay immediately through Stripe Checkout.
  4. 4
    Follow a consistent cadence
    A simple cadence is 1 day after due date, then 3 days later, then weekly until paid.
  5. 5
    Record any manual payment
    If they paid offline, record the payment so the invoice status stays accurate.

Copy paste follow up emails

Reminder 1

Hi Name, quick reminder about invoice Number for the JobName. You can view and pay it here: InvoiceLink. Thanks.

Reminder 2

Hi Name, just checking in on invoice Number. If you have any questions, reply here. Otherwise you can pay here: InvoiceLink.

Final polite nudge

Hi Name, following up one last time on invoice Number. If you can take care of it today, you can pay here: InvoiceLink. Thanks.

Replace Name, Number, JobName, and InvoiceLink with your invoice details.

How Asteriq helps

Asteriq is built for small home service teams. Send invoices by email, give clients a clean invoice page, and let them pay online through Stripe. Keep a clear status so you always know what is still unpaid.

Stripe payments
Client pays from the invoice link.
Status tracking
Know what is unpaid and what is paid.

Founder offer seats are limited. We help you get set up quickly and collect feedback to improve the product.

FAQ

Q Should I follow up by text or email?

Asteriq focuses on email. Use email for a clear paper trail and include the invoice payment link so the client can pay immediately.

Q Do clients pay from the email?

The email includes a secure invoice link. Clients open the link and pay online through Stripe Checkout.

Q Does Asteriq support partial payments?

Not yet. Today the flow is focused on full payments through Stripe, plus manual payment recording if needed.

Q How often should I follow up?

A simple cadence is 1 day after due date, then 3 days later, then once per week until paid. Keep it polite and short.

Q Can I customize the invoice template?

Right now Asteriq uses a single clean template so invoices stay consistent and professional.

Q What if the client says they already paid?

Ask for confirmation and then check the invoice status. If it was a manual payment, record it so your balance and status stay accurate.

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