Privacy Policy

1. Information we collect

We collect the following types of information:

1.1 Account and contact information

When you sign up for Asteriq or contact us, we may collect information such as your name, company name, email address, phone number, and billing details.

1.2 Usage information

We collect information about how you and your team use the Service, such as feature usage, access times, device information, IP address, and pages viewed. This helps us operate, secure, and improve the Service.

1.3 Customer and business data

As part of using Asteriq, you may store information about your own customers and business operations (for example, client contact details, quotes, jobs, invoices, payments, and notes). We process this data solely on your instructions and for the purpose of providing the Service to you.

1.4 Payment information

We do not store your full payment card details on our own servers. When you pay for a subscription or when your customers pay invoices through Asteriq, payment information is processed by our third-party payment providers (such as Stripe) in accordance with their own privacy and security practices.

1.5 Communications

If you contact us by email or through forms on our site, we collect the information you provide (such as your name, email address, and message) to respond and keep records of our communications.

2. How we use information

We use the information we collect for purposes including:

• Providing, operating, and maintaining the Service;
• Setting up and managing your account and subscription;
• Processing payments and sending billing-related communications;
• Responding to your questions and support requests;
• Analyzing usage to improve features, performance, and UX;
• Sending important service updates and security notices; and
• Detecting, preventing, and addressing technical or security issues.

3. Legal bases (where applicable)

Where required by law (for example, in the EU/UK), we rely on one or more of the following legal bases to process your information:

• Performance of a contract (providing the Service to you);
• Legitimate interests (e.g., improving and securing the Service);
• Compliance with legal obligations; and
• Consent, where you have given it.

4. How we share information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. We use trusted third parties to help us provide the Service (for example, cloud hosting, email delivery, analytics, and payment processing). These providers are only permitted to process data on our behalf and in accordance with our instructions.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
• Legal requirements. We may disclose information if required to do so by law or in response to valid legal requests, or to protect our rights, safety, or the rights and safety of others.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

If you close your account, we will take reasonable steps to delete or anonymize personal data, unless we are required to keep it for legitimate business or legal reasons.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit for data between your browser and our servers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International data transfers

Our Service may be hosted or processed in countries other than where you reside. By using the Service, you understand that your information may be transferred to, stored, and processed in jurisdictions that may have data protection laws different from those in your country.

8. Your rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as:

• Accessing the information we hold about you;
• Requesting corrections to inaccurate information;
• Requesting deletion of certain information;
• Objecting to or restricting certain processing; and
• Requesting a copy of your data in a portable format.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and, where appropriate, provide additional notice (such as by email or in-app).

11. Contact us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: asteriq.inbox@gmail.com